About Marin Pool Service
Who are we?
Marin Pool Service is a locally rooted pool company in Marin that prioritizes exceptional customer service and building trust within the community. The company’s beginnings in Marin have been marked by significant growth, thanks in part to key team members like David Metzger, who has brought valuable expertise and a strong customer-centric approach to their operations. Additionally, the addition of Rebecca Jones has enhanced office operations, leading to improved communication and higher service quality. Today, Marin Pool Service stands as the premier choice for all things related to pool and spa care, including maintenance, repairs, remodeling, equipment installation, and even new pool construction in the region. Their commitment to excellence and local ties make them a trusted partner for pool owners in Marin.
meet OUR team
Powered by our people
At Marin Pool Services, our team is the heart of our business. We’re a dedicated group of professionals with a passion for pool care and a commitment to providing exceptional service to our Marin County community. Get to know the individuals who make up our talented team:
What Sets Us Apart?
Effective Communication: At Marin Pool Services, we prioritize clear and responsive communication. Whether it’s answering calls, returning messages, or addressing emails promptly, our commitment ensures a positive customer experience from the very start.
Client-Centric Approach: Our weekly service clients are our top priority, and we give them the attention they deserve. Emergency calls are handled with urgency, while non-emergency issues are addressed promptly, always with a focus on flexibility to accommodate your needs.
Certified Warranty Providers: Rest assured that we are certified warranty providers for leading pool equipment brands such as Jandy, Pentair, and Hayward. This certification guarantees that you’ll receive high-quality service for your equipment, maintaining the longevity of your pool systems.
What’s Our Mission?
Exemplary Pool Service: At our core, we believe that every customer should receive excellent pool service. Our commitment is to maintain a high level of professionalism in everything we do. We value fostering strong, lasting relationships with our customers, ensuring their satisfaction is our top priority.
Nurturing Growth and Satisfaction: We cultivate a work environment that promotes personal and professional growth, enabling our team to find genuine enjoyment and take pride in their accomplishments. We believe that when our employees are fulfilled and motivated, they can provide the outstanding service our customers deserve.
Why Trust Us?
Living Our Mission: Our mission is more than words; it’s a way of life. We’re proud to serve the communities where we reside, allowing us to greet our clients with confidence and knowing we’ve consistently delivered quality work.
Commitment to Continuous Learning: In the ever-evolving pool service industry, we never stop learning. Our commitment to excellence drives us to send our staff to a variety of classes, from water chemistry and customer service to equipment repair seminars and the latest chemical applications. We also conduct monthly in-house training sessions to stay updated on new products and procedures.
Industry Engagement: To stay at the forefront of the field, we actively participate in industry trade shows. These events provide us with valuable opportunities to connect with peers, discuss common challenges, and explore effective solutions that benefit our clients.
What’s Our Service Area?
Extensive Service Area: Our service coverage extends across Marin County, encompassing locations from Novato to Sausalito, and even reaching out to West Marin as far as Nicasio.
Comprehensive Coverage: Within Marin County, we proudly serve a broad range of areas, including Novato, San Rafael, San Anselmo, San Marin, Larkspur, Corte Madera, Greenbrae, Mill Valley, Kentfield, Ross, Tiburon, Sausalito, Woodacre, and Nicasio. Wherever you are in Marin County, we’re dedicated to providing exceptional pool services to meet your needs.
How Do We Customize Solutions?
Tailored Pool Service: At our core, we believe in personalized pool care. We take the time to understand how each client utilizes their pool. Whether it’s a neighborhood hub, a sanctuary for relaxation, a wildlife attraction, or a haven for furry friends, we adapt our service to match your specific needs. We consider factors like water temperature, the presence of pets, foliage around the pool, and more because these details significantly impact the way we maintain and enhance your pool experience. Our goal is to ensure that your time in the water is nothing short of exceptional, which might involve using enzymes, salt cells, UV systems, or other chemicals tailored to your unique situation.
Client-Centric Approach: We’re committed to going beyond one-size-fits-all pool care. By considering the individual nuances of each client’s pool, we aim to provide a first-class experience. Our recommendations are based on your pool’s unique characteristics and your preferences, ensuring that every dip in the water is a delightful one.
What Are the most popular Services that We Offer?
Comprehensive Pool Services: We offer a wide range of pool services, including weekly maintenance for both residential and commercial pools and spas. Our services encompass filter cleaning, hot tub draining and cleaning, and equipment repair, catering to both existing service clients and those who need one-time assistance. Additionally, we excel in pool remodeling and even new pool construction, ensuring we meet the diverse needs of our customers in the pool and spa industry.
How Do We Approach Pool Care?
Professionalism and Integrity: Our guiding principles are professionalism and unwavering integrity. We instill in our technicians the importance of seeking assistance whenever necessary, emphasizing that if a task doesn’t meet the standards fit for a magazine cover, they should never hesitate to ask for support. We believe in servicing every pool as if it were a beloved family member’s, ensuring that our commitment to excellence shines through in every aspect of our work.
Need emergency help? Call right away.
Our Commitment to Sustainability
What’s Our Commitment to Sustainability?
Sustainable Pool Solutions: At Marin Pool Services, we prioritize eco-friendly alternatives for pool sanitation. We specialize in installing UV, Ozone, and Salt systems, reducing reliance on chlorine or tab-based sanitation methods and minimizing their carbon footprint.
Solar-Powered Office and Pool Heating: Our commitment to sustainability extends to our office operations. We power our office with self-generated solar energy from our own rooftop panels. Furthermore, we advocate for the use of solar panels to heat pool water, which can increase temperatures by 10 to 15 degrees during most of the summer. We service and install water solar panels, and for those using photovoltaic solar panels for electricity, we recommend heat pumps powered by solar energy rather than natural gas.
Environmental Responsibility: To reduce our environmental impact, we strategically plan service routes to minimize fuel consumption and emissions. We equip our technicians with reusable water bottles to eliminate plastic waste and opt for large barrels of specialty chemicals that can be transferred into smaller, refillable bottles. Additionally, we participate in bottle refill programs for chlorine and acid, promoting sustainability by reducing single-use packaging.
Our vision for Marin Pool Services
What’s Our Future Vision?
Evolution for Quality Service: At Marin Pool Services, our commitment to quality service drives us to continuously evolve. We’ve embraced a new approach to pool water chemistry, known as the Langelier Saturation Index (LSI), which has recently been refined by the experts at Orenda. This shift has proven highly effective, enhancing water quality by considering water temperature and its impact on chemistry. The result is a more stable pool environment with reduced chances of scaling or etching in your system.
Enhanced Water Management: This method not only stabilizes water chemistry but also improves overall water stability, making it a key component of our commitment to delivering top-tier pool services. Additionally, we’ve expanded our capabilities in pool remodeling and construction, further extending our ability to meet the diverse needs of our clients. We’re dedicated to providing innovative solutions and exceptional service at every turn.
How We Stay Up To Date
How Do We Stay Up to Date?
Continual Education and Innovation: At Marin Pool Services, we’re committed to staying at the forefront of the industry. To ensure our service and repair technicians, as well as our office staff, are up-to-date with the latest technology and best practices, we regularly attend industry trade shows and training classes. Our dedication to knowledge extends to online training opportunities, including platforms like Orenda Academy and Jandy Academy, as well as certifications like Certified Pool Operator (CPO), which we offer through online training programs. Additionally, we stay informed about industry developments and trends through publications such as Service Industry News and Pool and Spa News, ensuring that our team is equipped to provide top-quality service.
How Can You Get in Touch?
Contact Us: Getting in touch with Marin Pool Services is easy. You can reach us by calling or texting at 415-892-4000. Alternatively, feel free to contact us through Yelp or our website. Whether you have questions, need assistance, or want to schedule an appointment, we’re here to help. Don’t hesitate to reach out, and we’ll be ready to assist you with all your pool needs.
What's Our Client-Centric Approach?
Effective Communication: At Marin Pool Services, we prioritize clear and consistent communication with our customers. We make every effort to keep you well-informed, whether it’s about your service schedule, technician updates, or addressing any issues that arise during regular maintenance or repairs. Our commitment is to provide you with a transparent view of the situation, outlining the necessary actions to be taken and the expected timeline for completion. Your satisfaction and peace of mind are our top priorities, and effective communication is a cornerstone of our customer-centric approach.
Your Trusted Marin County Pool Care Experts
Our mission is simple: to provide you and your family with worry-free enjoyment of your pool, hot tub, spa, or water feature. We want you to relax and use your water features without the stress of wondering about chemical levels, equipment functionality, or water heater settings. We believe that having a clean and inviting water experience enhances your property value and quality of life, and we’re here to help you make the most of that investment.
Whether you’re in need of personalized pool and water feature services, repairs, or equipment upgrades, Marin Pool Services is here to put our good name and extensive experience to work for you. We serve residential and commercial customers alike, regardless of the size or type of your water feature.