About Marin Pool Service
Your Marin County Pool Care Experts
At Marin Pool Services, we are more than just a pool care company; we're your trusted partners in maintaining the crystal-clear waters of Marin County. With over two decades of experience in plumbing and pool service, we have proudly served the Marin community since our establishment in 2005.
Expertise You Can Trust
At Marin Pool Services, our extensive experience and industry certifications make us a pool care partner you can rely on. With over 20 years in plumbing and pool service, we bring a wealth of knowledge to every pool, hot tub, spa, or water feature we service. Our team holds prestigious certifications like C.P.O. (Certified Pool Operator) and C.P.I. (Certified Pool Inspector) from the NSPF National Swimming Pool Foundation www.nspf.org and is recognized as Pool Accessibility Specialists by S.R. Smith www.srsmith.com. These qualifications reflect our commitment to excellence and ensure that your pool or water feature is in expert hands.
Who are we?
Marin Pool Service is a locally rooted pool company in Marin that prioritizes exceptional customer service and building trust within the community. The company’s beginnings in Marin have been marked by significant growth, thanks in part to key team members like David Metzger, who has brought valuable expertise and a strong customer-centric approach to their operations. Additionally, the addition of Rebecca Jones has enhanced office operations, leading to improved communication and higher service quality. Today, Marin Pool Service stands as the premier choice for all things related to pool and spa care, including maintenance, repairs, remodeling, equipment installation, and even new pool construction in the region. Their commitment to excellence and local ties make them a trusted partner for pool owners in Marin.
meet OUR team
Powered by our people
At Marin Pool Services, our team is the heart of our business. We’re a dedicated group of professionals with a passion for pool care and a commitment to providing exceptional service to our Marin County community. Get to know the individuals who make up our talented team:
What Sets Us Apart?
Effective Communication: At Marin Pool Services, we prioritize clear and responsive communication. Whether it’s answering calls, returning messages, or addressing emails promptly, our commitment ensures a positive customer experience from the very start.
Client-Centric Approach: Our weekly service clients are our top priority, and we give them the attention they deserve. Emergency calls are handled with urgency, while non-emergency issues are addressed promptly, always with a focus on flexibility to accommodate your needs.
Certified Warranty Providers: Rest assured that we are certified warranty providers for leading pool equipment brands such as Jandy, Pentair, and Hayward. This certification guarantees that you’ll receive high-quality service for your equipment, maintaining the longevity of your pool systems.
What’s Our Mission?
Exemplary Pool Service: At our core, we believe that every customer should receive excellent pool service. Our commitment is to maintain a high level of professionalism in everything we do. We value fostering strong, lasting relationships with our customers, ensuring their satisfaction is our top priority.
Nurturing Growth and Satisfaction: We cultivate a work environment that promotes personal and professional growth, enabling our team to find genuine enjoyment and take pride in their accomplishments. We believe that when our employees are fulfilled and motivated, they can provide the outstanding service our customers deserve.
Why Trust Us?
Living Our Mission: Our mission is more than words; it’s a way of life. We’re proud to serve the communities where we reside, allowing us to greet our clients with confidence and knowing we’ve consistently delivered quality work.
Commitment to Continuous Learning: In the ever-evolving pool service industry, we never stop learning. Our commitment to excellence drives us to send our staff to a variety of classes, from water chemistry and customer service to equipment repair seminars and the latest chemical applications. We also conduct monthly in-house training sessions to stay updated on new products and procedures.
Industry Engagement: To stay at the forefront of the field, we actively participate in industry trade shows. These events provide us with valuable opportunities to connect with peers, discuss common challenges, and explore effective solutions that benefit our clients.
What’s Our Service Area?
Extensive Service Area: Our service coverage extends across Marin County, encompassing locations from Novato to Sausalito, and even reaching out to West Marin as far as Nicasio.
Comprehensive Coverage: Within Marin County, we proudly serve a broad range of areas, including Novato, San Rafael, San Anselmo, San Marin, Larkspur, Corte Madera, Greenbrae, Mill Valley, Kentfield, Ross, Tiburon, Sausalito, Woodacre, and Nicasio. Wherever you are in Marin County, we’re dedicated to providing exceptional pool services to meet your needs.
How Do We Customize Solutions?
Tailored Pool Service: At our core, we believe in personalized pool care. We take the time to understand how each client utilizes their pool. Whether it’s a neighborhood hub, a sanctuary for relaxation, a wildlife attraction, or a haven for furry friends, we adapt our service to match your specific needs. We consider factors like water temperature, the presence of pets, foliage around the pool, and more because these details significantly impact the way we maintain and enhance your pool experience. Our goal is to ensure that your time in the water is nothing short of exceptional, which might involve using enzymes, salt cells, UV systems, or other chemicals tailored to your unique situation.
Client-Centric Approach: We’re committed to going beyond one-size-fits-all pool care. By considering the individual nuances of each client’s pool, we aim to provide a first-class experience. Our recommendations are based on your pool’s unique characteristics and your preferences, ensuring that every dip in the water is a delightful one.
What Are the most popular Services that We Offer?
Comprehensive Pool Services: We offer a wide range of pool services, including weekly maintenance for both residential and commercial pools and spas. Our services encompass filter cleaning, hot tub draining and cleaning, and equipment repair, catering to both existing service clients and those who need one-time assistance. Additionally, we excel in pool remodeling and even new pool construction, ensuring we meet the diverse needs of our customers in the pool and spa industry.
How Do We Approach Pool Care?
Professionalism and Integrity: Our guiding principles are professionalism and unwavering integrity. We instill in our technicians the importance of seeking assistance whenever necessary, emphasizing that if a task doesn’t meet the standards fit for a magazine cover, they should never hesitate to ask for support. We believe in servicing every pool as if it were a beloved family member’s, ensuring that our commitment to excellence shines through in every aspect of our work.
Worry-Free Pool Ownership
At Marin Pool Services, we understand that owning a pool, hot tub, spa, or water feature should be a source of relaxation and enjoyment, not stress and worry. That's why our mission is to provide you with a worry-free water experience. When you enlist our services, you gain the freedom to dive into your pool without the nagging concern of chemical balance, equipment malfunctions, or water heater adjustments.
Need emergency help? Call right away.
Our Commitment to Sustainability
What’s Our Commitment to Sustainability?
Sustainable Pool Solutions: At Marin Pool Services, we prioritize eco-friendly alternatives for pool sanitation. We specialize in installing UV, Ozone, and Salt systems, reducing reliance on chlorine or tab-based sanitation methods and minimizing their carbon footprint.
Solar-Powered Office and Pool Heating: Our commitment to sustainability extends to our office operations. We power our office with self-generated solar energy from our own rooftop panels. Furthermore, we advocate for the use of solar panels to heat pool water, which can increase temperatures by 10 to 15 degrees during most of the summer. We service and install water solar panels, and for those using photovoltaic solar panels for electricity, we recommend heat pumps powered by solar energy rather than natural gas.
Environmental Responsibility: To reduce our environmental impact, we strategically plan service routes to minimize fuel consumption and emissions. We equip our technicians with reusable water bottles to eliminate plastic waste and opt for large barrels of specialty chemicals that can be transferred into smaller, refillable bottles. Additionally, we participate in bottle refill programs for chlorine and acid, promoting sustainability by reducing single-use packaging.
Our vision for Marin Pool Services
What’s Our Future Vision?
Evolution for Quality Service: At Marin Pool Services, our commitment to quality service drives us to continuously evolve. We’ve embraced a new approach to pool water chemistry, known as the Langelier Saturation Index (LSI), which has recently been refined by the experts at Orenda. This shift has proven highly effective, enhancing water quality by considering water temperature and its impact on chemistry. The result is a more stable pool environment with reduced chances of scaling or etching in your system.
Enhanced Water Management: This method not only stabilizes water chemistry but also improves overall water stability, making it a key component of our commitment to delivering top-tier pool services. Additionally, we’ve expanded our capabilities in pool remodeling and construction, further extending our ability to meet the diverse needs of our clients. We’re dedicated to providing innovative solutions and exceptional service at every turn.
How We Stay Up To Date
How Do We Stay Up to Date?
Continual Education and Innovation: At Marin Pool Services, we’re committed to staying at the forefront of the industry. To ensure our service and repair technicians, as well as our office staff, are up-to-date with the latest technology and best practices, we regularly attend industry trade shows and training classes. Our dedication to knowledge extends to online training opportunities, including platforms like Orenda Academy and Jandy Academy, as well as certifications like Certified Pool Operator (CPO), which we offer through online training programs. Additionally, we stay informed about industry developments and trends through publications such as Service Industry News and Pool and Spa News, ensuring that our team is equipped to provide top-quality service.
How Can You Get in Touch?
Contact Us: Getting in touch with Marin Pool Services is easy. You can reach us by calling or texting at 415-892-4000. Alternatively, feel free to contact us through Yelp or our website. Whether you have questions, need assistance, or want to schedule an appointment, we’re here to help. Don’t hesitate to reach out, and we’ll be ready to assist you with all your pool needs.
What's Our Client-Centric Approach?
Effective Communication: At Marin Pool Services, we prioritize clear and consistent communication with our customers. We make every effort to keep you well-informed, whether it’s about your service schedule, technician updates, or addressing any issues that arise during regular maintenance or repairs. Our commitment is to provide you with a transparent view of the situation, outlining the necessary actions to be taken and the expected timeline for completion. Your satisfaction and peace of mind are our top priorities, and effective communication is a cornerstone of our customer-centric approach.
Our Mission
Your Trusted Marin County Pool Care Experts
Our mission is simple: to provide you and your family with worry-free enjoyment of your pool, hot tub, spa, or water feature. We want you to relax and use your water features without the stress of wondering about chemical levels, equipment functionality, or water heater settings. We believe that having a clean and inviting water experience enhances your property value and quality of life, and we’re here to help you make the most of that investment.
Whether you’re in need of personalized pool and water feature services, repairs, or equipment upgrades, Marin Pool Services is here to put our good name and extensive experience to work for you. We serve residential and commercial customers alike, regardless of the size or type of your water feature.
Local, Family-Owned Service
Our local presence allows us to provide prompt service calls for pool repairs, ensuring your weekends remain undisturbed by unexpected equipment malfunctions.
Convenient 24/7 Emergency Service
Whether it's a midnight equipment malfunction or an urgent water quality issue, we're just a call away. Our rapid response ensures that you'll never be left to tackle a pool crisis on your own.
Customized Care for Every Water Feature:
Whether you have a small residential pool, a sprawling commercial water feature, or something in between, our professional staff has got you covered.
- Customer Reviews
Customer Reviews for Marin Pool Services
Discover what our satisfied customers have to say about their experiences with Marin Pool Services. Read real testimonials from Novato, San Rafael, and Marin County residents who have entrusted their pool and water feature needs to us.
Elyse P.They are thorough, great to communicate with, and knowledgeable. Our pool has never looked better .Sue A.My son moved into his new home and needed a pool service asap bcz he was having a party over the weekend. After failing to get anyone to be able to come out with such short notice, I finally was fortunate enough to find Marin Pool Service, and Rebecca was immediately on it. She sent Bruce out who did a fantastic job of making the pool look beautiful, all in one morning. Thank you, Rebecca and Bruce for a job well done. And...of course....they are our new pool service from now on! :))))))Heidi W.I recently started with Marin Pool Service and they've been great! John is easy to reach if an issue arises and super fun to talk to. David repaired some major problems with the system I inherited from the previous owner and everything is now simplified, and up and running perfectly!Miriam M.David Metzger is a lifesaver. He and his company were remodeling a neighbor's pool and I had asked him if he could come over to look at the work that our contractors had done on our pool. (I was very concerned that our contractor's workmanship was faulty and I was not getting an adequate explanation as to why some of the results look shoddy). He came over the very next day and spent 45 minutes inspecting their work and then explained all of the issues to me without charging me a dime. He gave me the peace of mind that I very much needed. He is incredibly professional, knowledgeable and easy to work with. I only wish I had known about this company sooner! Even though Marin Pool Service did not remodel our pool, we will be hiring them to maintain it.Jamie F.I manage a hotel in SF and over the Labor day weekend, our pool filter pump started making a peculiar noise and our pool became creepily cloudy. It also happened to be during the peak of the heat wave and people were booking rooms specifically to use the pool. Our normal pool service does not work on the weekends so we were kind of freaking out. We started calling around to see if anyone could help us. At first the girl (Rebecca?) who answered the phone said they don't really service SF but she would check to see if she had someone available to help us. Shortly thereafter, I received a call from David inquiring about the nature of the issue. I sent him some photos of our system and he was able to walk me through various troubleshooting steps. It turns out, our pump filter was completely clogged and with David's help over the phone, I was able to get everything working again in just a few minutes! There was no occasion for money to change hands but that didn't stop David from sharing his expertise and for that I'm truly grateful. This type of customer service is very rare these days. Thank you all!Nathan D.David O, from Marin Pool, did an absolutely awesome job helping us manage, maintain, and clean our pool for the past year. We are new homeowners, who knew nothing about having a pool, and David not only did an amazing job helping us keeping it in solid order, but also taught us a lot.along the way. I looked forward to his visit each week, always enjoying catching up. Super grateful for ya DavidJim C.We just LOVE Marin Pools, the whole team from office to John our pool guy is simply awesome. We use Marin pools to service our pool weekly, repair and service all of our equipment as well as using them for larger projects like adding solar and upgrading our heater and other various pieces of equipement. I can't speak more highly of David, who trouble shoots and takes care of any pool problem we throw at him, big or small. We have been with Marin Pools for 4 + years and would not use another pool service to take care of us. Finally, the reason why I felt compelled to write a review is because they just care and want you to enjoy your back yard and your pool. Nothing is too much, they are responsive, great people, and have made our time in the sun and in our back yard and pool 100% perfect. Thank you guys for everything. Thanks for setting up the solar. Thanks for everything! Thanks John, Dave and the entire team.Nathan D.Marin pool has been incredible since we moved to our home! They helped us first get the pool in working order and have since been helping us with weekly maintenance of our pool. David O'Donnell has been incredible, maintaining our pool with perfection, helping us fix identified issues, and is simply so nice and fun to catch up with every week. Thanks to Marin Pool and especially to David!Yelp rating score: 4.2 of 5, based on 101 reviews
GoodBased on 28 reviewsJorge Salazar2023-05-10Great companyAlan “Butch” Andreini2022-04-21Have been a happy customer for years. Keep up the great work!William Florentino2020-07-28Very satisfied with the professionalism and quality of work from these guys. They did a stellar job repairing my pool, as well as remodeling our spa.my essence2020-07-28I’ve been working with the crew here for many years and they’ve always done a great job maintaining my pool and repairing it.