5 Signs It’s Time to Call a Pool Professional


When to hire a professional for pool issues

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5 Signs It’s Time to Call a Pool Professional 2

Routine pool care can handle most situations, but certain problems demand professional help. If you’re dealing with recurring issues or uncertain about what’s wrong, these signs may indicate it’s time to call a pool professional.

1. Persistent Cloudy Water

Cloudy water that lingers after thorough cleaning, shocking, and chemical balancing is a red flag. This could point to a deeper issue such as poor circulation, ineffective filtration, or hidden chemical imbalances. A professional pool technician can diagnose the root cause using advanced testing and make the necessary adjustments—saving you from trial-and-error guesswork. Don’t let cloudy water become a long-term problem; it can be a sign of more serious water quality issues.

2. Unusual Noises from Equipment

Grinding, screeching, or rattling sounds from your pump, heater, or other equipment are more than just annoying—they’re a warning sign. These sounds may indicate worn bearings, air leaks, cavitation, or mineral buildup. If ignored, the damage can escalate and lead to expensive replacements. Calling a pool professional early can prevent a small mechanical issue from turning into a costly overhaul.

3. Algae That Keeps Returning

If algae seems to reappear shortly after every treatment, your pool may have underlying conditions that allow it to thrive. Algae can cling to hidden areas of your plumbing, lights, ladders, or filters. Professionals have the tools to perform a thorough inspection and deep clean that targets these hidden reservoirs. They can also recommend algaecide protocols and brushing strategies that are tailored to your pool type and local environment.

4. Unexplained Water Loss

Losing water faster than expected without obvious evaporation could point to a leak. Even a small leak can lead to structural damage or soaring water bills over time. A pool professional can conduct a pressure test, dye test, or use specialized leak detection equipment to identify the source quickly and accurately. Detecting and resolving leaks early can prevent expensive repairs and keep your pool running efficiently.

5. You’re Spending Too Much Time with Too Few Results

Are you constantly checking chemical levels, brushing, skimming, and still not seeing clear, inviting water? If so, it may be time to delegate. Hiring a pool professional means gaining peace of mind and more time to enjoy your pool. Professionals not only handle regular maintenance, but they also bring expertise in optimizing water balance, spotting early signs of trouble, and ensuring your equipment runs smoothly.

Benefits of Hiring a Pool Professional

Aside from resolving specific problems, a pool expert provides ongoing value through routine checkups and preventive care. With services like filter cleanings, chemical checks, and equipment calibration, professionals help extend the life of your investment. Plus, they keep your pool in top shape year-round—especially during busy swimming seasons.

Need help troubleshooting your pool?
Marin Pool Service offers expert, reliable care tailored to local conditions. Let our experienced technicians take the guesswork out of pool ownership—so you can relax and enjoy your water worry-free.

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Meet Our Team - Marin Pool Service

Route Technician

Alex Cota

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Office Administrator

Sophie Pekic

Originally starting as a summer job in high-school, after graduating college from the University of Nevada, Reno, Sophie has been working with us full-time. She swam on the Novato High swim team, club teams like the Rolling Hills Stingrays, and year-round for the Tritons so she understands the importance of pools and the joy that swimming brings. In her free time, she partakes in outdoor hobbies like running and archery, is chronically online looking for the latest fashion inspiration, and playing with her cat Shrimp.

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Route Technician

Rudy Reyes 

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Repair Technician

Mark Harlan

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Route Technician

Kevin Hall 

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Pool Construction Technician

Howard (Howie) Van Lare

Howie came to us from a custom cabinet shop so he has extreme attention to detail and is precise with his work. He started with the company as a route technician and found a home in our construction department, using his expertise to deliver stunning results for our customers. In his free time he likes to race cars.

Meet Our Team - Marin Pool Service

Route Manager

Chris Cavalerro 

– Chris is a proud Novato native and joined our team in March of 2024. With extensive knowledge of Marin’s roads and communities, combined with years of exceptional customer service experience, Chris seamlessly stepped into his role as Route Manager and fit in like a missing puzzle piece.
A devoted father to two handsome young men and a care giver to rescue two cats and a dog, he brings warmth and dedication to everything he does. Outside of work, Chris enjoys exploring Marin and Sonoma County’s backroads and taking peaceful walks on the beach. Once a roadie now settling back in at home.

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Repair Service Manager

Bobby Neal 

Bobby entered the industry in early 2009 and got the privilege to maintain the pool of the inventor for Jandy pool products in Belvedere, California. He enjoys solving pool/spa issues while keeping the client’s budget and best interest at the forefront of his service. In his free time, Bobby loves to fish and hike with his beautiful wife and goofy cat.

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Office Administrator

Stacy Rose 

Office Administrator – Originally from New Jersey, Stacy moved down to Marin from Washington State and has been with us ever since. Stacy has many years of experience in customer service and brings that strength to our company. As someone who swims daily, Stacy understands the importance of our business and the feelings of our clients. She has 4 adult children as well as 6 grandchildren. She currently lives with her Boyfriend, her dog Biscuit, and cat Sassy. She loves to cook and explore new activities in Marin and Sonoma county.

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Meet Our Team - Marin Pool Service

Account Executive

Betty Garmendina

Betty has been part of our team since February 2020. She oversees new accounts and works along side our service manager managing the bids and schedule for the repair department. She is also the receiver of our website and Yelp inquiries. Originally from Mexico, she can help our customers in English and Spanish. She has lived in Marin County for 30 years. In her spare time, she loves driving the countryside enjoying the scenery with her daughter. As a dog, and animal lover in general, she gives back to her community by fostering dogs in need. She is passionate about maintaining her friendships with her girlfriends and sees that as both empowering and fulfilling.

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Senior Service Technician

George Wallace

George Wallace- George has been with Marin Pool Service since April of 2019. He is one of our Senior Service Technicians with over 20 years of experience. He truly cares about each one of his accounts. He and his beautiful wife live in Marin. He is passionate about family and helping others.

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Pool Service Technician

Zach Zastrow

Zach has been a pool service technician with Marin Pool Service since May of 2022. He learned the ropes quickly and is a very thorough technician with attention to detail and really cares about his clients, and their pets. He Loves traveling, road trips and going to music shows. Enjoys outdoor activities, hiking, camping, canoeing, fishing and of course swimming! Originally from Nebraska I’ve lived in Marin for over 15 years.

Meet Our Team - Marin Pool Service

Repair Technician

Jorge Salazar Bernal​

Jorge joined Marin Pool Service in July 2020 as a route technician. Thanks to his strong mechanical aptitude and dedication, he transitioned to our repair team in 2024, where he continues to excel in diagnosing and resolving complex pool equipment issues. He and his wife live in Novato in their recently purchased Condo. He is a musician, a surfer, swims year round and loves to travel. He is currently taking English classes. He doesn’t like raisins.

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Resident Spa Expert

Mike Watson

Mike has been with Marin Pool Service since February 2016. He is a valued part of our repair team, and he is our resident Spa Expert, diagnosing and fixing portable spas. He does pool equipment installations and repairs as well. He likes to go camping, fishing, and photography with my pup, Maxine (Max).

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Senior Pool Route Technician

Jane Ciuchta – Hired 2015

Jane came to Marin Pool Service with 6 years of experience as a pool route technician. She is very conscientious and cares and always goes the extra mile not only for the customer, but also for the team. She oversees the receiving and organization of all our inventory and keep the shop yard in tip top shape. She is a very private person who lives in the country with chickens and wild animals.

Meet Our Team - Marin Pool Service

Pool Repair and Construction

Bruce Muir – Hired 2020

Bruce spent 30 years as a house painter. His attention to detail in second to none. He has apprenticed under David Metzger and has quickly learned many aspects of the trade. He is a huge asset to our team. He is a single parent to a wonderful daughter and in his spare time enjoys anything outdoors and especially the beach and is a Giants fan.

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Construction Development Manager

David-Metzger – Hired 2014

David started in the pool business as a summer job in high school and continued during college, when the birth of his first child changed his education plans, he chose to continue his career in the pool industry. In the decades of his career, he has been involved in all aspects of the industry including safety, automatic pool covers, pool construction, pool service, repair, and remodeling.

He has 4 grown children that he is extremely proud of and spends time with regularly. He enjoys giving back to the community through various volunteer organizations. He is an avid scrabble player, a daily wordle and crossword solver, loves to read and enjoys documentaries.

Meet Our Team - Marin Pool Service

Route Manager

Robin Clarke – Hired 2019

Robin came to Marin Pool Service almost 5 years ago as a route technician and has since turned it into her passion. She’s dedicated to healthy water chemistry. Since becoming route manager, she has spear headed switching our service pools to the Orenda program after trying it with much success for a year on the pools on her route. In her spare time, she has a passion for watercolor painting, being outdoors, flowers, clouds, and animals of every kind.

Meet Our Team - Marin Pool Service

Customer Service

Maddi Davidson – Hired 2022

Maddi had 4 years of customer service experience when she joined the team at Marin Pool Service. She is on the front lines answering the phones, texts, and emails. She is also tasked with handling the schedules and work notes from all the service technicians as well as the acting liaison between the technicians and customers. She is a multi-tasker and a go getter. She is passionate about her dog Kona and family.

Meet Our Team - Marin Pool Service

Senior Pool Route Technician

John Albachten – Hired 2015

John came to Marin Pool Service with a vast knowledge of pool chemistry from his time as manager of Leslie’s Pool Supply. He not only has a route but is responsible for the “start-up” of our new service accounts making sure water chemistry is on point, pool sweep, and equipment are in good working order, cleaning the filter all in preparation to hand off to the weekly service technician. John is a team player and is often the “go to” call for new technicians he has trained. Besides his vast knowledge, he is friendly, humorous, approachable, and well-liked by all his clients and co-workers. In his spare time, he enjoys live music, photography, the outdoors, and is always willing to help a friend in need.

Meet Our Team - Marin Pool Service

Pool Technician

Jay Bergmann – Hired 2023

Jay is new to the industry but has jumped in and is eager to learn more about the pool industry. He has been in the construction field and can think on his feet. He is a fun, athletic person who loves the beach, plays music, and works on cars. He is a people person and helps in his community.

Meet Our Team - Marin Pool Service

Accounts Payable and Receivable

Summer Venegas – Hired 2017

Summer was born and raised in Marin County. She currently resides in Novato with her husband, daughter, her dog Annie, and fish Cupcake. She has a long history of working with and helping grow family-owned companies. She is very familiar with the service industry and customer support and connection is one of her strengths. During her free time, she loves travelling with family and friends, volunteering in her community and spending time outdoors.

Meet Our Team - Marin Pool Service

Office Manager

Rebecca Jones – Hired 2015

Rebecca was born and raised in San Anselmo. After a 2 year sailing adventure in her 20’s, she settled back in Marin in Novato where she owned a restaurant for 10 years. When that partnership dissolved, she moved into retail management. It wasn’t until Marin Pool Service that she really found her work home and her stride. She came in with strong customer service skills and jumped right into learning the pool industry both on the business and service side and now has an abundance of knowledge and experience.

She has a daughter who recently graduated from the University of Nevada Reno with whom she is very close to. She is a trail runner, hiker, works out regularly, and loves to cook healthy food. She gives back to her community through mentoring other women.

Meet Our Team - Marin Pool Service

Operations/Service Manager

Jane Doe – Hired 2014

Jane started in the pool business as a summer job in high school and continued during college; when the birth of his first child changed his education plans, he chose to continue his career in the pool industry. In the decades of his career, he has been involved in all aspects of the industry, including safety, automatic pool covers, pool construction, pool service, repair, and remodeling.