Choosing a Pool Service What To Look For in a Quality Provider


So, you’ve decided to take the plunge and invest in a pool service for your backyard oasis. But with so many providers out there, how do you choose the right one? Well, fear not! In this discussion, we will explore the key factors to consider when selecting a quality pool service. From experience and expertise to reputation and pricing options, we’ll cover it all. So, sit back, relax, and let’s dive into the world of choosing a pool service that meets all your needs and leaves you with a crystal-clear, worry-free pool.

  • Prioritize experience and expertise in technical knowledge and clear communication when selecting a pool service provider.
  • Consider the reputation and reviews of the provider, including positive feedback, industry recognition, and customer satisfaction.
  • Look for a provider that offers a comprehensive range of services, including maintenance plans, repairs, and equipment installation.
  • Ensure the provider is reliable and timely in their service, with punctuality, consistency, and effective communication.


Person fixing pool. Choosing a pool service.


When choosing a pool service provider, it is crucial to prioritize experience and expertise in order to ensure the highest level of technical knowledge and clear communication throughout the maintenance process. Pool maintenance requires a deep understanding of the intricate systems that keep your pool clean and functioning properly. A provider with professional knowledge in this field will be able to identify and address any issues that may arise during the maintenance process.


An experienced pool service provider will have encountered a wide range of problems and will know how to tackle them effectively. They will possess the necessary skills and expertise to perform routine maintenance tasks, such as checking and balancing chemical levels, cleaning filters, and inspecting equipment for any signs of wear or damage.


Moreover, a provider with experience in pool maintenance will be able to offer valuable advice and guidance on how to keep your pool in top condition. They can recommend the right products and equipment to use, as well as provide tips on proper pool care and maintenance routines.


To ensure the highest level of technical knowledge, clear communication, and attention to detail, it is important to consider the reputation and reviews of a pool service provider. When choosing a pool service, you want to be confident that they have a track record of customer satisfaction and industry recognition. Here are three key reasons why reputation and reviews matter:

  • Customer satisfaction: A reputable pool service provider will prioritize customer satisfaction. By checking their reviews and testimonials, you can get a sense of how well they have served their previous clients. Look for positive feedback about their professionalism, reliability, and quality of work. A provider with a strong reputation for customer satisfaction is more likely to be attentive to your needs and deliver exceptional service.
  • Industry recognition: An established pool service provider often receives industry recognition for their expertise and excellence. Look for certifications, awards, or affiliations with reputable organizations in the pool industry. These recognitions are a testament to their technical knowledge and commitment to delivering high-quality service.
  • Peace of mind: By choosing a pool service provider with a stellar reputation and positive reviews, you can have peace of mind knowing that you are entrusting your pool to a reliable and competent professional. It gives you confidence that they will handle any pool-related issues efficiently and effectively, ensuring that your pool is in good hands.


With a pool service provider that has built a strong reputation and garnered positive reviews for their expertise and customer satisfaction, it is important to explore the range of services they offer. A quality pool service provider should offer customized solutions to meet your specific needs and preferences. Whether you require regular maintenance, repairs, or equipment installation, a reputable provider will have a diverse range of services to choose from.

Person testing pool chemistry. Choosing a pool service.


When it comes to maintenance plans, it is crucial to find a pool service provider that offers comprehensive options. Look for a provider that offers regular cleaning, water testing, and chemical balancing to ensure your pool remains clean and safe for swimming. Additionally, they should offer services such as filter cleaning, pump maintenance, and pool inspections to keep your pool operating efficiently and prevent costly repairs in the future.


In addition to maintenance services, a quality pool service provider should also offer repairs and equipment installation. From fixing leaks and cracks to replacing broken tiles or malfunctioning equipment, a reputable provider should have the technical knowledge and expertise to handle any repair job. They should also offer installation services for new pool equipment, such as pumps, filters, and heaters, to enhance the functionality and efficiency of your pool.


A reliable and timely pool service provider is essential for maintaining the functionality and cleanliness of your pool. When choosing a pool service, it is important to consider their reliability and timeliness. Here are three key factors to look for:

  • Punctuality: A reliable pool service provider understands the value of your time and will always arrive on schedule. They will be prompt and efficient in their work, ensuring that your pool maintenance is completed in a timely manner.
  • Consistency: Consistency is crucial for maintaining the cleanliness and functionality of your pool. A reliable pool service provider will adhere to a regular schedule, ensuring that your pool is cleaned and maintained on a consistent basis. This will help prevent any potential issues from arising and ensure that your pool is always ready for use.
  • Effective Communication: Clear and effective communication is essential for customer satisfaction. A reliable pool service provider will have excellent communication skills, listening to your concerns and addressing them promptly. They will keep you informed about any maintenance or repair work that needs to be done, providing you with regular updates on the status of your pool.


Choosing a pool service provider that is reliable and timely will ensure that your pool remains in optimal condition. By prioritizing punctuality, consistency, and effective communication, you can enjoy a clean and well-maintained pool all year round.

Pool equipment. Choosing a pool service.

When considering the cost and pricing options of a pool service provider, it is important to assess their fees and packages to ensure they align with your budget and maintenance needs. Affordability and value play a significant role in this decision-making process. You want to ensure that you are getting the most bang for your buck without compromising on the quality of service.


One aspect to look for is pricing transparency. A reputable pool service provider will be upfront about their costs and clearly outline what is included in each package. This helps you make an informed decision and avoid any unexpected expenses down the line.


To help you compare and evaluate different pool service providers, here is a table showcasing the pricing options of three reputable companies:

CompanyBasic PackageStandard PackagePremium Package
A$X/month$X/month$X/month
B$X/month$X/month$X/month
C$X/month$X/month$X/month

What Are the Necessary Permits and Licenses Required for a Pool Service Provider to Operate Legally?

To operate legally, a pool service provider must have the necessary permits and licenses. These permit requirements and legal obligations ensure that the provider meets all safety and regulatory standards for maintaining and servicing pools.

Are There Any Additional Fees or Charges That Might Be Incurred During the Service?

Before choosing a pool service, it’s important to know if there are any additional fees or hidden charges. A quality provider will have pricing transparency and be upfront about all service costs.

Can the Pool Service Provider Assist With Pool Maintenance Tips and Advice for Homeowners?

Need help with pool maintenance? A quality pool service provider can assist you by offering valuable tips and advice. They have the technical knowledge to guide you in taking care of your pool, ensuring it stays in top condition.

Do They Offer Any Special Promotions or Discounts for Long-Term Service Contracts?

Are there any special promotions or discounts for long-term service contracts? You’ll be pleased to know that we offer special service packages and benefits for those who choose our pool service for the long term.

Is the Pool Service Provider Insured and Bonded to Protect Against Any Potential Damages or Accidents That May Occur During Their Service?

Is the pool service provider insured and bonded? It’s crucial to ensure they have insurance to protect against damages and accidents during their service. Bonding provides additional protection and guarantees their work.

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Meet Our Team - Marin Pool Service

Route Technician

Alex Cota

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Office Administrator

Sophie Pekic

Originally starting as a summer job in high-school, after graduating college from the University of Nevada, Reno, Sophie has been working with us full-time. She swam on the Novato High swim team, club teams like the Rolling Hills Stingrays, and year-round for the Tritons so she understands the importance of pools and the joy that swimming brings. In her free time, she partakes in outdoor hobbies like running and archery, is chronically online looking for the latest fashion inspiration, and playing with her cat Shrimp.

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Route Technician

Rudy Reyes 

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Repair Technician

Mark Harlan

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Route Technician

Kevin Hall 

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Meet Our Team - Marin Pool Service

Pool Construction Technician

Howard (Howie) Van Lare

Howie came to us from a custom cabinet shop so he has extreme attention to detail and is precise with his work. He started with the company as a route technician and found a home in our construction department, using his expertise to deliver stunning results for our customers. In his free time he likes to race cars.

Meet Our Team - Marin Pool Service

Route Manager

Chris Cavalerro 

– Chris is a proud Novato native and joined our team in March of 2024. With extensive knowledge of Marin’s roads and communities, combined with years of exceptional customer service experience, Chris seamlessly stepped into his role as Route Manager and fit in like a missing puzzle piece.
A devoted father to two handsome young men and a care giver to rescue two cats and a dog, he brings warmth and dedication to everything he does. Outside of work, Chris enjoys exploring Marin and Sonoma County’s backroads and taking peaceful walks on the beach. Once a roadie now settling back in at home.

Meet Our Team - Marin Pool Service

Repair Service Manager

Bobby Neal 

Bobby entered the industry in early 2009 and got the privilege to maintain the pool of the inventor for Jandy pool products in Belvedere, California. He enjoys solving pool/spa issues while keeping the client’s budget and best interest at the forefront of his service. In his free time, Bobby loves to fish and hike with his beautiful wife and goofy cat.

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Office Administrator

Stacy Rose 

Jane started in the pool business as a summer job in high school and continued during college; when the birth of his first child changed his education plans, he chose to continue his career in the pool industry. In the decades of his career, he has been involved in all aspects of the industry, including safety, automatic pool covers, pool construction, pool service, repair, and remodeling.

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Meet Our Team - Marin Pool Service

Account Executive

Betty Garmendina

Betty has been part of our team since February 2020. She oversees new accounts and works along side our service manager managing the bids and schedule for the repair department. She is also the receiver of our website and Yelp inquiries. Originally from Mexico, she can help our customers in English and Spanish. She has lived in Marin County for 30 years. In her spare time, she loves driving the countryside enjoying the scenery with her daughter. As a dog, and animal lover in general, she gives back to her community by fostering dogs in need. She is passionate about maintaining her friendships with her girlfriends and sees that as both empowering and fulfilling.

Meet Our Team - Marin Pool Service

Senior Service Technician

George Wallace

George Wallace- George has been with Marin Pool Service since April of 2019. He is one of our Senior Service Technicians with over 20 years of experience. He truly cares about each one of his accounts. He and his beautiful wife live in Marin. He is passionate about family and helping others.

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Pool Service Technician

Zach Zastrow

Zach has been a pool service technician with Marin Pool Service since May of 2022. He learned the ropes quickly and is a very thorough technician with attention to detail and really cares about his clients, and their pets. He Loves traveling, road trips and going to music shows. Enjoys outdoor activities, hiking, camping, canoeing, fishing and of course swimming! Originally from Nebraska I’ve lived in Marin for over 15 years.

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Pool Service Tech

Jorge Salazar Bernal​

Jorge has been with since July 2020. He is a pool service technician. He is reliable and dependable. He and his wife live in Novato in their recently purchased Condo. He is a musician, a surfer, swims year round and loves to travel. He is currently taking English classes. He doesn’t like raisins.

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Resident Spa Expert

Mike Watson

Mike has been with Marin Pool Service since February 2016. He is a valued part of our repair team, and he is our resident Spa Expert, diagnosing and fixing portable spas. He does pool equipment installations and repairs as well. He likes to go camping, fishing, and photography with my pup, Maxine (Max).

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Senior Pool Route Technician

Jane Ciuchta – Hired 2015

Jane came to Marin Pool Service with 6 years of experience as a pool route technician. She is very conscientious and cares and always goes the extra mile not only for the customer, but also for the team. She oversees the receiving and organization of all our inventory and keep the shop yard in tip top shape. She is a very private person who lives in the country with chickens and wild animals.

Meet Our Team - Marin Pool Service

Pool Repair and Construction

Bruce Muir – Hired 2020

Bruce spent 30 years as a house painter. His attention to detail in second to none. He has apprenticed under David Metzger and has quickly learned many aspects of the trade. He is a huge asset to our team. He is a single parent to a wonderful daughter and in his spare time enjoys anything outdoors and especially the beach and is a Giants fan.

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Construction Development Manager

David-Metzger – Hired 2014

David started in the pool business as a summer job in high school and continued during college, when the birth of his first child changed his education plans, he chose to continue his career in the pool industry. In the decades of his career, he has been involved in all aspects of the industry including safety, automatic pool covers, pool construction, pool service, repair, and remodeling.

He has 4 grown children that he is extremely proud of and spends time with regularly. He enjoys giving back to the community through various volunteer organizations. He is an avid scrabble player, a daily wordle and crossword solver, loves to read and enjoys documentaries.

Meet Our Team - Marin Pool Service

Route Manager

Robin Clarke – Hired 2019

Robin came to Marin Pool Service almost 5 years ago as a route technician and has since turned it into her passion. She’s dedicated to healthy water chemistry. Since becoming route manager, she has spear headed switching our service pools to the Orenda program after trying it with much success for a year on the pools on her route. In her spare time, she has a passion for watercolor painting, being outdoors, flowers, clouds, and animals of every kind.

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Customer Service

Maddi Davidson – Hired 2022

Maddi had 4 years of customer service experience when she joined the team at Marin Pool Service. She is on the front lines answering the phones, texts, and emails. She is also tasked with handling the schedules and work notes from all the service technicians as well as the acting liaison between the technicians and customers. She is a multi-tasker and a go getter. She is passionate about her dog Kona and family.

Meet Our Team - Marin Pool Service

Senior Pool Route Technician

John Albachten – Hired 2015

John came to Marin Pool Service with a vast knowledge of pool chemistry from his time as manager of Leslie’s Pool Supply. He not only has a route but is responsible for the “start-up” of our new service accounts making sure water chemistry is on point, pool sweep, and equipment are in good working order, cleaning the filter all in preparation to hand off to the weekly service technician. John is a team player and is often the “go to” call for new technicians he has trained. Besides his vast knowledge, he is friendly, humorous, approachable, and well-liked by all his clients and co-workers. In his spare time, he enjoys live music, photography, the outdoors, and is always willing to help a friend in need.

Meet Our Team - Marin Pool Service

Pool Technician

Jay Bergmann – Hired 2023

Jay is new to the industry but has jumped in and is eager to learn more about the pool industry. He has been in the construction field and can think on his feet. He is a fun, athletic person who loves the beach, plays music, and works on cars. He is a people person and helps in his community.

Meet Our Team - Marin Pool Service

Accounts Payable and Receivable

Summer Venegas – Hired 2017

Summer was born and raised in Marin County. She currently resides in Novato with her husband, daughter, her dog Annie, and fish Cupcake. She has a long history of working with and helping grow family-owned companies. She is very familiar with the service industry and customer support and connection is one of her strengths. During her free time, she loves travelling with family and friends, volunteering in her community and spending time outdoors.

Meet Our Team - Marin Pool Service

Office Manager

Rebecca Jones – Hired 2015

Rebecca was born and raised in San Anselmo. After a 2 year sailing adventure in her 20’s, she settled back in Marin in Novato where she owned a restaurant for 10 years. When that partnership dissolved, she moved into retail management. It wasn’t until Marin Pool Service that she really found her work home and her stride. She came in with strong customer service skills and jumped right into learning the pool industry both on the business and service side and now has an abundance of knowledge and experience.

She has a daughter who recently graduated from the University of Nevada Reno with whom she is very close to. She is a trail runner, hiker, works out regularly, and loves to cook healthy food. She gives back to her community through mentoring other women.

Meet Our Team - Marin Pool Service

Operations/Service Manager

Jane Doe – Hired 2014

Jane started in the pool business as a summer job in high school and continued during college; when the birth of his first child changed his education plans, he chose to continue his career in the pool industry. In the decades of his career, he has been involved in all aspects of the industry, including safety, automatic pool covers, pool construction, pool service, repair, and remodeling.